FAQs
Questions & answers about your personal Kitz-Piece
Here we answer frequently asked questions about our products. If you can't find the answer you're looking for, please contact our customer service .
FAQs
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- Shipping usually takes place within 3-5 working days after receipt of order.
- For shipments outside of Europe or for customized products, delivery times may vary. In these cases, we will inform you of the expected arrival time before shipping.
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- Undamaged products can be exchanged or refunded within 30 days of receipt.
- Exchanges are only accepted for items in their original packaging and with original markings. Faulty or incorrect deliveries are excluded; the warranty guidelines apply in these cases.
- To initiate an exchange, please contact info@kitzshop.at .
- Refunds or replacements will be issued after inspection of the returned item. Please note any price differences for special offers or discounted items.
Here you can find the complete shipping guidelines .
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Please send an email to info@kitzshop.at with your contact details (first name, last name, delivery address, telephone number) as well as the color specifications for cap or beanie and lettering.